Refunds

Refunds

Refund Policy

  • 2021-22 Season Passes: Are refundable if cancelled before November 15 of the current season. After November 15, refunds or credits considered for serious injury, major medical condition or relocation only. A letter from a Doctor must support refunds for medical condition or injury. A letter from an employer outlining transfer and employment location must support refunds for relocation.
  • Family Passes include all family members, no partial refunds for individual members.
Refunds based on the following prorated scale:
Prior to November 15100%
November 16 to December 1575% (less $25.00 admin fee)
December 16 to January 1550% (less $25.00 admin fee)
January 16 to February 2825% (less $25.00 admin fee)
After February 28No refund
  • Lesson Programs: Are NON-refundable. Participants who cannot continue due to illness or injury supported by a doctor’s note, will be credited the pro-rated value of the remaining lesson(s) Credits considered once written notice and supporting documents are submitted to Guest Services. Credits are pro-rated to the date pass/lesson pass are returned.
  • Cancellation of Private: 24 hours notice required.
    We understand you may need to cancel a lesson last minute due to illness, we do ask that you give us as much notice as possible as we will need to adjust staffing levels. Please be aware cancelling the day of the lesson, may incur a $50.00 rebooking fee. Please call 780.434.3991 ext. 242 and leave a message available 24 hour a day.
    “No shows” will not be compensated.
  • Lift Tickets and daily rentals are non-refundable. If we close, a raincheque will be issued. Raincheques are only valid for the current season.
  • All refunds are subject to a $25.00 administration fee.
  • Email requests to kelly@snowvalley.ca or bring a letter to Snow Valley Guest Services.
  • Telephone conversations with Snow Valley employees does not constitute an official request.
  • No requests accepted after March 1, of the current season.
  • "No Shows" will not be compensated.
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