Safety & Risk Awareness + FAQ

FAQ & Safety

Safety & Risk Awareness


To learn more about the REP and what that means for visiting Snow Valley this season, please read the REP information page here.

Click the button below to learn all about Safety and Risk Awareness

Whether you are just a beginner or an expert, a skier or a snowboarder, a day on the slopes is very exciting. It can also be intimidating for anyone who is just learning. The following Trip Safety Guidelines will navigate you through some of the key areas of preparing yourself for your trip to Snow Valley.

Snow Valley recommends wearing helmets for skiing and riding. Helmets are mandatory in both the Advanced and Beginner Terrain Parks. Skiers and snowboarders are encouraged to educate themselves on the benefits and limitations of helmet usage. The primary safety consideration, and obligation under the Alpine Responsibility Code, is to ski and ride in a controlled and responsible manner.


What are your hours of operation?

Our regular hours of operation during the open season are as follows:

  • Monday to Wednesday: 5:00pm - 9:00pm
  • Thursdays and Friday: 9:00am - 9:00pm
  • Saturday and Sunday: 9:00am - 5:00pm

For other times click here

How should I dress?

You should always dress for the weather. Check the Weather Network or our Hours and Current Conditions page for the latest temperatures.

Here's a series of videos demonstrating how to dress for the slopes while keeping warm and dry:


How do I get to Snow Valley?

We are located on 119 Street just off the Whitemud Freeway. Take the 119 street exit off the Whitemud Freeway and turn south. Turn right (west) at the traffic lights 300m ahead where there is a wooden sign that says "Whitemud Park". Follow the road down the hill and under the Freeway overpass that will lead you to our parking lot.

Click here to see a map

How do I sign up for lessons?

Please sign up for your lessons ONLINE.

How do I get a job at Snow Valley?

Visit our Employment section from the About Us tab at the top right of this page. Follow the prompts and fill out our online application. Even though most of our hiring is done in the fall, several jobs do become available throughout the season. We keep all applications on file and will contact you if a position does become available.

Can I take the bus to Snow Valley?

Public transportation to the front door of Snow Valley is not available. However, there are several bus stops at the entrance of Whitemud Park and on the north side of Whitemud Freeway. The north side of Whitemud Freeway also features a sidewalk that leads right down to Snow Valley.

Can I get something to eat while I'm at Snow Valley?

Yes, you can get something to eat here. Our full concession menu is available upstairs in the lodge. We ask that you spend less than 30 minutes to eat due to reduced seating capacity in upper lodge.

Please note:

  • Items from the grill will not be available 1 hour before closing (after 8:00 pm on weekdays and 4:00 pm on weekends).
  • Due to AHS restrictions food purchased outside of Snow Valley, specifically restaurant prepared items and homemade meals, is not allowed in the lodge.
  • We ask that if you must bring outside food and beverages, you use the picnic tables outside.
  • Personal water bottles may be refilled at the sink next to the washrooms upstairs.
  • Travel mugs cannot be directly refilled, a cup of coffee/hot chocolate or hot water must be purchased at concession or the High Horse Coffee Hut.
  • Snacks from home of 1 or 2 items are permitted, if there is room in the lodge.

Do you have a terrain park? What features do you have in the terrain park?

We actually have 2 Terrain Parks. The Beginner Terrain Park has smaller features that make learning much easier and more forgiving. Our Advanced Terrain Park has comparatively larger features and requires more skill to use the features properly. For a list of features click here: Terrain Park.

Can I book my wedding reception at Snow Valley?

Yes, you can book the lodge for wedding receptions, or any kind of event, from May to October. We feature a complete banquet and catering department and bookings are now being accepted for the Rainbow Valley Chalet boardrooms. For further information, please visit The Lodge at Snow Valley website.

What is the refund policy?

Please click HERE to view the full refund policy.

Do you offer 'tubing' at Snow Valley?

No, Snow Valley does not have a snow tubing facility.

Is there a campground at Snow Valley?

Yes! Rainbow Valley Campground is located immediately next to Snow Valley. For more information on the campground please visit

Is there a weather policy for really cold days?

In the event of extreme weather conditions, Snow Valley may limit some facility operations. The decision to do so will be made on a daily basis according to the localized conditions at Snow Valley. Please keep posted to our website or phone 780-434-3991 to check current conditions and operating status.

Alpine Responsibility Code

There are elements of risk that common sense and personal awareness can help reduce. Regardless of how you decide to use the slopes, always show courtesy to others. Please adhere to the code listed below and share with others the responsibility for a safe outdoor experience.

  1. Always stay in control. You must be able to stop, or avoid other people or objects.
  2. People ahead of you have the right-of-way. It is your responsibility to avoid them.
  3. Do not stop where you obstruct a trail, or are not visible from above.
  4. Before starting downhill or merging onto a trail, look uphill and yield to others.
  5. If you are involved in or witness a collision/accident you must remain at the scene and identify yourself to the Ski Patrol.
  6. Always use proper devices to help prevent runaway equipment.
  7. Observe and obey all posted signs and warnings.
  8. Keep off closed trails and obey area closures.
  9. You must not use lifts or terrain if your ability is impaired through the use of alcohol or drugs.
  10. You must have sufficient physical dexterity, ability, and knowledge to safely load, ride, and unload lifts. If in doubt, ask the lift attendant.
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